Having access to accurate information is critical in any business crisis. This document covers the concept of situational awareness – knowing how to be informed and stay informed.

Use this document to help assess the damage sustained at your facility.

In the event of a threatening phone call, it is important to manage it properly.  This Threatening Phone Call Checklist should be used if you suspect you are receiving a threatening call.

In a crisis, having current and accurate information is critical. This document covers guidelines for a establishing an effective crisis communication policy.

We are surrounded by many types of hazardous materials: cleaning supplies, industrial chemicals, and a wide range of waste materials that pose a health hazard to employees and citizens. This guidance document provides insight into ways of dealing with the accidental or intentional release of hazardous material.

Floor Wardens play an important role in evacuation and shelter-in-place procedures. Refer to this document to adapt job descriptions and general Floor Warden policies for your organization.

Part of providing a safe environment is dealing with security concerns. This checklist covers some of the procedures that can be incorporated into a safety and security plan. While these procedures are intended for use in a multi-tenant building, many of the principles can be applied to any type of facility.

To eliminate confusion and the possibility of false alarms, some organizations only allow an ICT member, or a designated substitute, to contact the appropriate community emergency response personnel. Each organization should decide if this is the appropriate procedure for them. Many organizations prefer to have the person who discovers an emergency contact 911 directly to save time. They rely on constant training to reduce the chance of false alarms.

Keeping track of visitors is important, especially during an emergency to confirm who may still be inside the building.

Use this form to document the time and nature of tabletop exercises, evacuations, and similar drills.